Returns or Exchanges

Thank you for choosing cedarsupply.org. We want every customer to be satisfied with the dinnerware they receive. If you are not satisfied with your purchase, you may request a return and refund in accordance with the policy below.

1. Return Period

Customers may submit a return request within 30 days of receiving the item(s).

Before submitting a return request, please contact us via email with your order details and a description of the issue so we can assist you with the return process.

2. Return Conditions

Items must meet the following conditions to be eligible for return:

The item is unused;
The item is undamaged;
The packaging and accessories are intact;
The item is in a condition suitable for resale.

Returns will not be accepted in the following cases:

The item has been used;
The item shows signs of use;
The item was damaged due to customer actions;
The item’s condition renders it unsuitable for resale.

To ensure all customers receive high-quality products, items that have been used or cannot be resold are ineligible for return.

3. Return Shipping Costs

Responsibility for return shipping costs is determined by the reason for the return:

Quality Issues

If the item has a quality defect, is incorrect, or was damaged during shipping:

CEDAR SUPPLY LLC will cover the return shipping costs.

Please contact us with your order details and photos of the issue so we can assist you with the return process.

Non-Quality Issues

If the return is due to personal reasons, such as:

You do not like the item;
The size or style does not meet expectations;
You changed your mind;

Then:

The customer is responsible for return shipping costs.

4. Refund Processing

We will process your refund request after receiving and inspecting the returned item(s).

Refunds will be issued to your original payment method within 3–5 business days of confirming receipt of the return.

The time it takes for the funds to appear in your account may vary depending on the processing speed of your payment provider or bank.

5. Refund Method

All eligible refunds will be issued via the original payment method.

For example:

Credit card payments will be refunded to the original credit card account;
Other payment methods will be refunded to the corresponding payment account.

6. Damaged or Incorrect Orders

If the items you receive fall into any of the following categories:

Damaged items;
Items with quality issues;
Items that do not match your order;

Please contact us as soon as possible, providing your order details and relevant photos, so that we can assist you in resolving the issue promptly.

7. Contact Us

If you have any questions regarding the refund or return process, please contact us:

Company Name: CEDAR SUPPLY LLC
Website: cedarsupply.org
Email: [email protected]
Phone: +1 3398009494
Address: 147 AVALON DR DANVILLE, VA 24541-6708

Thank you for choosing cedarsupply.org; we are committed to providing you with a convenient and worry-free shopping experience.